Job Description – Last Mile Executive (LME)
Department: Supply Chain
Designation: Last Mile Executive (LME)
Reporting To: Zonal Manager
Work Location: Assigned Dark Store
Working Hours: 3:00 AM onwards
About Sid’s Farm
At Sid’s Farm, we are committed to delivering fresh, high-quality dairy products to our customers while ensuring excellence across our supply chain. We believe that timely delivery, operational efficiency, and strong team coordination are the key to creating a great customer experience.
Join our team and be a part of the operations that bring freshness to every doorstep!
Role Overview – Make Every Delivery Count!
We are looking for a proactive and result-oriented Last Mile Executive to manage daily delivery operations at the assigned dark store. The role involves managing delivery partner availability, ensuring timely dispatches, coordinating manpower requirements, supporting recruitment activities, and maintaining operational reports.
The ideal candidate should have strong coordination skills, the ability to manage field operations, and a hands-on approach to problem-solving.
Key Responsibilities
1. Last-Mile Operations Management
- Ensure the assigned dark store is operationally ready by 3:00 AM.
- Monitor daily order dispatch and delivery activities.
- Ensure timely order handovers and smooth coordination with store teams.
- Identify operational challenges and take immediate corrective action.
- Maintain smooth and uninterrupted delivery operations.
2. Delivery Partner Management
- Monitor daily attendance, login, and availability of delivery partners.
- Ensure delivery partners report on time as per operational requirements.
- Coordinate route allocation and delivery assignments.
- Track delayed, pending, and undelivered orders.
- Ensure adherence to delivery processes and Proof of Delivery (POD) compliance.
- Manage absenteeism and arrange backup delivery partners whenever required.
3. Recruitment & Manpower Planning
- Drive delivery partner hiring based on dark store manpower requirements.
- Coordinate with the recruitment team for sourcing and onboarding.
- Identify manpower gaps and initiate hiring requirements proactively.
- Follow up with selected candidates to ensure timely joining.
- Maintain adequate delivery partner strength to support daily business operations.
4. MIS & Performance Reporting
- Maintain daily attendance and manpower trackers.
- Monitor planned versus actual manpower availability.
- Maintain hiring, joining, and absenteeism reports.
- Track delivery partner productivity and operational performance.
- Prepare and share daily MIS reports with the respective Zonal Manager.
Skills & Competencies
- Strong communication and coordination skills.
- Good manpower management and team-handling abilities.
- Ability to manage field operations independently.
- Problem-solving and decision-making skills.
- Basic knowledge of MS Excel and MIS reporting.
- Good follow-up and time-management skills.
- Ability to work in a fast-paced operational environment.
Candidate Profile
- Graduate in any discipline (preferred).
- 1–3 years of experience in last-mile operations, logistics, delivery operations, or manpower management is preferred.
- Experience in delivery partner management or recruitment coordination will be an added advantage.
- Should be comfortable working early morning shifts starting at 3:00 AM.
- Should be willing to work from the assigned dark store.
What We Expect
- Ownership of daily dark store delivery operations.
- Timely availability of delivery partners.
- Effective manpower planning and hiring coordination.
- Consistent monitoring of delivery performance.
- Accurate and timely operational reporting.
Be a part of Sid’s Farm – Delivering Freshness, Building Trust!
